Emotional Intelligence

Growing people, ability, performance and results

Emotional Intelligence (EI) concerns our ability to become aware of our emotional state and manage that state both for ourselves and in our awareness of others and how we handle our relations with them. Its core capability is Self-Awareness.

In terms of our effectiveness, EI far outweighs IQ: for all jobs, EI contributes 66.6% and IQ 33.3%; for leaders it is 85% and 15% respectively.

Our programmes (see for example Click here) are designed to facilitate development in four key EI areas:

Self-Awareness

The core skill, which enables us to guide our own behaviour: it includes being aware of our emotions and their effects on work, performance, relationships, etc., knowing our strengths and development areas and our belief in ourselves.

Self-Management

Crucially this concerns our ability to keep disruptive feelings under control but also how we manage ourselves, such as our ability to be authentic and open, flexibility, our internal driver to improve performance, the readiness to take the initiative and our levels of optimism.

Social Awareness

This is about our attunement to others, with the vital ability to empathise with others' emotions, perspectives and concerns. Such awareness extends to an awareness of the currents within an organisation and a readiness to provide service to customers.

Building Relationships

The ability to build effective relationships within organisations, displaying leadership qualities in, for example, inspiring and motivating others, an awareness of and responsiveness to others' developmental needs, the ability to influence others, open and clear communication, a readiness to listen, the ability to work in and with teams and the ability to manage conflict and handle change positively.

As a priority, we seek to develop self-awareness, since the other areas depend on self-awareness. If we don't know what we're doing, how can we change it?